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AdjusterHQ

Claims management for adjusting firms

One workspace.Every claim.Already in motion.

AdjusterHQ puts projects, tasks, photos, reports, invoices and claim email in one place, with an assistant that works inside the file and asks before it changes anything. Your team spends the day on claims, not on chasing them.

Open AdjusterHQSee how a claim moves

Sample claim

Harper residence · wind & hail

CLM-2026-0418 · Franchise: Nashville

In motion
  1. Intake
  2. Inspection
  3. Photos
  4. Report
  5. Invoice

6.5 h + 3 activities · sent to carrier

Illustrative timeline of one sample claim: intake, inspection, photos, report, email and invoice.

The idea

A claim is not a folder. It is a week of decisions, a hundred photos, three emails that matter, and an invoice that has to be right. AdjusterHQ keeps all of it moving in one direction.

A claim, start to finish

Six moments. One file.

Most claim software is a filing cabinet with a login. AdjusterHQ is built around the way a claim actually moves, so each step hands the next one everything it needs.

  1. 01Intake

    Open the claim. The work is already scheduled.

    Start each claim from your firm's project templates. The details, contacts and a full task list with due dates are in place from the first minute, so nothing waits on someone remembering the next step.

    New project

    Insured

    Harper, Dana

    Loss type

    Wind & hail

    Template

    Residential property

    Tasks

    14 scheduled
    • Initial contact with insuredToday
    • Schedule inspectionTomorrow
    • Site inspectionThu
    • Photo review & labelingThu
    • Draft reportFri
  2. 02Assign

    Your organization, your franchises, your rules.

    Organize adjusters by organization and franchise, decide who can see which claims, and give outside guests access to only the projects they work on. Everyone opens the same file and sees exactly their part of it.

    My organization
    Frontier Adjusting GroupORG
    Nashville FRANCHISE
    Memphis FRANCHISE · ACTIVE
    CLM-2026-0418 · Harper

    Access to this claim

    • JMAdjusterAssigned
    • RKAdjusterAssigned
    • ALAdjusterAssigned
    • GContractor (guest)this project only
  3. 03Inspect & document

    Photos come back labeled. You approve every label.

    Upload inspection photos to the project library. AI suggests labels; your adjuster reviews them before anything is saved. Files, recordings and memos stay on the same claim, not in someone's camera roll.

    Library · photos
    Roof · north slope
    Hail impact
    Gutter · east
    Siding
    Window · bedroom
    Downspout
    Shingle lift
    Overview
    AI suggested 42 labels · adjuster reviewed 42 Approved
  4. 04Report

    Draft with AI. Finish with judgment. Export under your name.

    Draft reports with AI assistance from the claim's own data, edit them with full formatting, and export branded PDFs with your franchise's report header. Appraisals are native and export the same way.

    Reports · draft
    Franchise header
    CLM-2026-0418

    Inspection summary · Harper residence

    Drafted with AI · edited by R. Keller Export PDF
  5. 05Bill

    Time and activities already on the claim become the invoice.

    Track time and billable activities as the work happens. When the claim is ready to bill, they are already there: build the invoice, check the totals, send it.

    QuickBill

    On the claim

    • ThuSite inspection2.5 h
    • ThuPhoto review1.0 h
    • FriReport drafting3.0 h
    • FriMileage · 38 miactivity

    Invoice 0418-01

    Time · 6.5 h
    $812.50
    Activities · 3
    $96.40
    Total
    $908.90
    Sent to carrier
  6. 06Keep everything

    Every email, message and change stays with the file.

    Forward claim emails to your firm's inbound address and they are filed on the right project with their attachments. Team chat, memos, the activity history and the audit log sit beside them, and Search & Archive brings any closed claim back.

    Activity · search & archive
    Harper wind hail 2026
    • Email filedRE: Harper claim — carrier request · 2 attachments
    • ChatNashville team: inspection photos are up
    • MemoInsured prefers afternoon calls
    • Audit logReport exported · R. Keller · Fri 08:20

Meet Q

An assistant that works inside the claim.

Ask about any file in plain language. Q answers from the project's own data, shows what it used, and proposes next steps as actions you approve or dismiss. It never changes a claim on its own.

  • Answers from the file

    Q reads the claim you are on: tasks, photos, email threads, time entries, team and invoices. It does not guess from the internet.

  • Shows its sources

    Every answer carries what Q looked at, so an adjuster can check it in one click instead of taking it on faith.

  • Asks before it acts

    When Q can help by doing something, it proposes the action and waits. Approve it, and it is logged like any other change. Dismiss it, and nothing moves.

QQ· Harper residence

Illustrative conversation. Q answers from your firm's own claim data and never writes to a claim without approval.

Capabilities

Everything a firm runs on, nothing bolted on.

These are not integrations. They are the same project, seen from nine angles.

  • 01

    Projects

    Every claim is a project: details, contacts, tasks, memos, files, photos, reports, invoices and the full activity history, in one place.

  • 02

    Tasks & templates

    Firm templates schedule tasks and due dates. Dependencies keep the order; My Tasks shows each person their day.

  • 03

    Photos & library

    AI-suggested labels you review before they save. Files and recordings sit beside the photos.

  • 04

    Reports & appraisals

    AI-assisted drafts, full formatting, PDF export under your franchise header. Appraisals are native and export to PDF.

  • 05

    Invoicing & time

    QuickBill turns time entries and billable activities into invoices without re-typing a line.

  • 06

    Email into the file

    Forward claim email to your firm's inbound address. Messages and attachments file to the right project.

  • 07

    Calendar & scheduling

    Inspections, deadlines and follow-ups on one calendar the whole team can see.

  • 08

    Team chat & guests

    Chat rooms for the team, and a guest portal that shows outside parties only the projects they are invited to.

  • 09

    Search, archive & audit

    Find any claim, active or archived. Every change on a project is recorded in its audit log.

Control

Your firm controls its claim files.

AdjusterHQ processes claim information on behalf of the adjusting firms that use it. The firm decides who sees what. We build the room; you hold the keys.

Read the Privacy Policy

Who sees a claim

Each firm decides which team members, in which franchise, can open a claim. Roles set what they can change.

Guests stay in their lane

Contractors and other outside guests see only the projects they are invited to, and only the parts shared with them.

A record of every change

Edits, exports, approvals and assistant actions are written to the project's activity history and audit log.

Claim text messages

AdjusterHQ can text policyholders and claimants about their own open claim, such as inspection scheduling, requests for photos or documents, and status updates. Texts are sent only after the person agrees, and never include marketing. SMS Terms.

Ready when you are

Step into the next claim.

Open AdjusterHQ, or talk to us about bringing your firm onto it.

Open AdjusterHQContact us

AdjusterHQ is owned and operated by The Fifth Division Inc. Already have an account? Log in.